Where did they find these people to staff this place? They cannot have had any training in customer service at all… can’t wait to check out. He had unknowingly slept on the gross mattress pad! □ We explained and asked for them to give us a bottom sheet and returned 6 hours later to find that there is still no sheet. Then my husband realized that when we arrived the bed was made without a bottom sheet. They clocked the interior fridge temp at 75! We then suggested it might be the plug or some other issue but they still haven’t fixed it. After multiple phone calls to a clueless staff, they finally swapped the fridge for another which also didn’t work - literally zero cooling. Don’t be fooled by the nice appearance on the web site! Rooms are decent but the customer service sucks! Arrived to find fridge not working and we had arrived with perishable groceries.
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